Customer Terms of Service

These Customer Terms of Service ("Terms") are a binding agreement between you ("Customer") and OnSyteOps ("we", "us", "our"). By creating an account, scheduling service, or using our platform you accept these Terms.

We provide lawn care, tree trimming, seasonal cleanup, and related yard services either directly or through authorized crews. Service availability, frequency, and pricing depend on your property, season, and the package selected at booking.

Estimates shown in the app are non-binding until confirmed after an on-site assessment.

You agree to provide accurate property details, gate codes, and pet information, and to grant our crews safe access during the scheduled window.

Visits may be rescheduled due to severe weather or safety concerns. We will notify you in-app and offer the next available slot at no penalty.

Recurring services (e.g. mowing and edging) are billed monthly. One-time services are billed at completion.

If our trucks are already scheduled on your street the day of your visit, a 10% Neighbor-Cluster discount is automatically applied and shown on the invoice or one-time payment.

Invoices are due upon receipt unless an alternative term is agreed in writing.

We accept payments through the in-app portal, PayPal, Venmo, CashApp, and check by mail. Confirmation is sent to the email on file once payment is recorded.

Failed or disputed payments may result in service pause until resolved.

You may cancel an upcoming visit up to 24 hours before the scheduled start at no charge. Cancellations inside 24 hours may be subject to a trip fee.

Refunds for completed work are reviewed case-by-case. Quality issues reported within 48 hours of a visit will be re-serviced at no cost where reasonable.

We carry general liability insurance. We are not responsible for pre-existing damage, unmarked utilities, irrigation lines without locator flags, fragile décor, or items left in the work area.

Notify us within 7 days of any damage you believe was caused by our crew so we can investigate.

Our crews may take before/after photos of work performed for quality assurance, AI-assisted audits, and to share with you. You consent to receive transactional emails and in-app notifications related to your account and visits.

You agree not to misuse the app, attempt unauthorized access, harass crew members, or use the service for any unlawful purpose.

Either party may terminate service at any time with written notice. Outstanding balances remain due. We may suspend or terminate accounts that violate these Terms.

The service is provided "as is" without warranties beyond those required by law. To the maximum extent permitted, our aggregate liability for any claim is limited to the amounts paid by you in the 90 days preceding the claim.

These Terms are governed by the laws of Delaware, USA. The parties will attempt good-faith resolution before pursuing formal proceedings, which will take place in the courts located in that jurisdiction.

We may update these Terms from time to time. Material changes will be announced in-app or by email. Continued use after changes means you accept the updated Terms.

OnSyteOps

Wilmington, DE 19804

support@onsyteops.com · (302) 440-9178